1. Return Eligibility

Returns are only accepted for:

- Damaged products

- Wrong product received

- Missing items

2. Return Request Time

Customers must contact us within 24 hours of delivery with proper photos/videos.

3. Refund Process

Approved refunds are processed within 5-7 working days to the original payment method or bank account.

4. Non-Returnable Items

Opened or used products cannot be returned due to hygiene and safety reasons.

5. COD Orders

Cash on Delivery charges may not be refundable once the order is shipped.

6. Cancellation

Orders can only be cancelled before dispatch.

7. Contact Support

For refund or return support, contact us through WhatsApp or customer support available on our website.

Thank you for shopping with ReGro Naturals.